Terms & Privacy

Effective date: September 26, 2026

User Friendly Computer Services provides mobile computer repair and technology support for homes and businesses within approximately 15 miles of Laguna Beach, California. Questions about these terms or your personal information may be directed to 949-204-9923.

Service Appointments and Pricing

Services are provided by appointment. On-site service takes place at your home or business. Remote support appointments are available Saturday and Sunday. Applicable rates, minimum charges, parts costs and separately agreed project terms apply. Subscription services are also subject to the plan details provided at enrollment.

Cancellation Policy

Please cancel at least 24 hours before the scheduled start time. Appointments canceled with less than 24 hours’ notice may be subject to the applicable minimum service fee. Contact us at 949-204-9923 to cancel. Exceptions may be made for emergencies.

Preparing for Computer Service

• Make sure you are authorized to request work on the devices and accounts involved.
• Back up important files before service whenever possible.
• Tell Alex before service if sensitive information or access restrictions are involved.
• Computer repair, data recovery and security services cannot guarantee that every issue will be resolved, every file recovered or every future incident prevented.

Website Use

Use this website lawfully. Do not attempt unauthorized access, interfere with its operation or submit malicious content. Website text, branding and artwork belong to User Friendly Computer Services or their respective owners. Website information is general and does not replace an assessment of a specific technology issue.

Information We May Collect

• Contact details such as name, email, telephone number and service address.
• Appointment details, service requests and messages.
• Billing and transaction information related to services or subscriptions.
• Device and diagnostic details relevant to authorized support.
• Website usage information such as browser, device, pages visited and interactions.

How Information Is Used

Information may be used to respond to inquiries, arrange appointments, provide support and subscribed services, process transactions, maintain records, communicate about service, improve the website, send consented marketing communications and meet legal obligations.

Service Providers and Disclosures

Information may be shared with providers supporting website hosting, scheduling, payment processing, email delivery, remote support and managed security services. Information may also be disclosed when authorized, legally required or reasonably necessary to protect legal rights or investigate fraud or security incidents.

Cookies, Security and Retention

The website uses essential cookies needed for security and basic operation. With permission, optional analytics cookies may be used to understand visits and improve the site. The cookie preferences panel allows visitors to accept all cookies, reject optional cookies, or allow only necessary cookies, and preferences can be changed later. Reasonable safeguards are used, but no website, device, transmission or storage system is completely secure. Information is retained as reasonably necessary to provide services, maintain business records, meet legal obligations and resolve disputes.

Your Choices

You may unsubscribe from marketing emails using the link in the message. To request access to, correction of or deletion of personal information held by User Friendly Computer Services, contact us at 949-204-9923. Identity verification may be required and requests remain subject to applicable law and record-retention obligations.

Do not send passwords, payment-card details or sensitive documents through ordinary email, website forms or text messages. Contact Alex to arrange an appropriate method.

Sensitive and Health Information

This public website and its ordinary contact form are not designed to receive medical records or protected health information (PHI). Do not submit PHI through the website, ordinary email or text message. If a business client requires support involving regulated or sensitive information, contact Alex by phone before sharing data so the required contractual and technical safeguards—including any required business associate agreement—can be evaluated and arranged.

Children and Changes

This website is not directed to children under 13, and personal information is not knowingly collected from children under 13 through the site. These terms and privacy practices may be updated as services or legal requirements change.

Contact

User Friendly Computer Services
Mobile computer repair and technology support serving Laguna Beach and nearby South Orange County communities.
949-204-9923